FAQ
Important news:
The festival is wristband-free: your digital ticket will be scanned each day upon arrival. No wristband will be applied at the entrance.
There is no re-entry. Once you leave the festival area, you will not be able to get back in on the same night.
General
What are the opening hours and address?
Thursday 18.00-01.00, Friday 18.00-04.00 and Saturday: 18.00-03.00. Music will play all the hours. Address is Refshalevej 183, 1432 Copenhagen.
How do I get to the festival?
We recommend taking a bike. We have made a special bike and walking path at Refshalevej.
You can also use public transportation: Bus 2A at the stop “Refshaleøen” and the harbour bus at the stop “Refshaleøen”.
Arrive early, and remember that parking your car at the site is not possible.
Do you have a festival app?
Yes, you can download our app from the App Store and Google Play here.
Where do I find the timetable?
You can find the timetable with all the different set times here.
What type of music will there be?
All days will consist of house, disco, techno, trance and bass music. You can find more information about the different artists here.
Can I pick up my wristband before the festival?
This year’s festival is wristband-free: your digital ticket will be scanned each day upon arrival. No wristband will be applied at the entrance.
Can I join the festival when I have mobility impairment and use a wheelchair?
Yes, but you need to bring a companion and be prepared for a rough ride. Most of the surface is grass or wood chips and it can be muddy. Unfortunately there will not be raised viewing spots for mobility impairment.
Can I volunteer at the festival?
Yes. Please go to the Volunteer page to sign up. Any other questions? Please email us at volunteer@nusnus.dk.
on site
What will there be on site?
4 music stages, a vintage carousel ride, a Ferris wheel, nice bars and food stands, the witch cave, performances, bonfire, free water stations, merchandise stand and much more.
Where can I find a map of the festival?
The map of the festival will be published very soon.
What is the re-entry policy?
There is no re-entry. Once you leave the festival area, you will not be able to get back in on the same night.
Can I bring food and drink to the festival?
Only empty plastic bottles, snacks and fruits are allowed inside.
Can I bring a bottle to the festival?
Yes, but only an empty plastic water bottle. Glass and metal bottles or containers are not allowed.
Can I bring medication to the festival?
Yes, it is possible. We are aware that a proportion of the festival audience may need to bring prescribed medicines onto the festival site. Please make sure that the medicine is in its original container. Additionally, you will be required to present a prescription counterfoil or a letter of explanation from a registered medical practitioner.
Please note that it is not allowed to bring nose sprays to the festival.
For further assistance regarding this matter, please contact us at info@nusnus.dk
Can I bring a backpack, bag and/or a trolley?
Only backpacks and soft case bags no bigger than 25x40 cm are allowed. Trolleys and hard case bags are not allowed.
Can I bring a camera or video camera?
Only small compact cameras are allowed. You can't bring a professional SLR camera, video camera, camera stand, lenses, and selfie sticks.
Can I bring an umbrella?
Unfortunately, umbrellas are not allowed on site.
Can I bring my pet to the festival?
It is not possible to bring your pet to the festival.
Can I conduct any commercial activity on-site?
Commercial activity in and around the festival site is strictly prohibited without prior approval.
What happens if it rains?
Karrusel will happen rain or shine. However, the Danish weather can be capricious, so we recommend bringing a rain jacket and appropriate footwear. There will be covered areas at some of the stages and bars.
Will there be lockers on site?
There will be a limited number of lockers available inside the festival. Locker sizes are Medium (19 cm x 19.5 cm x 38 cm) and Large (33.5 cm x 19.5 cm x 38 cm). Includes USB ports (USB A and USB C – you need to bring your own cable).
You can pre-book a locker now: https://karrusel-festival.app.mobilelocker.eu/event/1424/location/2021
If you experience problems when pre-ordering, please email karrusel@mobilelocker.eu
If I feel unsafe, who can I talk to and where do I go?
You should reach out to our Awareness Team – ask any festival staff and they will guide you to the Awareness Team.
Karrusel welcomes everybody – all with their different orientations, experiences, histories and backgrounds. We believe in the right of everyone to express themselves. Karrusel only exists if everyone takes care of each other, respects their own and others boundaries, embraces diversity and acts as a part of the community.
Take responsibility for your own actions. Respect your own and others boundaries. Speak up rather than look the other way. Together we can all make sure that everyone has the best festival experience.
What is your drug policy?
It's not allowed to do drugs at Karrusel. If you or someone feels bad, go to the First Aid and Awareness Team tent and they will assist you. They are experienced and will provide advice about drugs, alcohol, and legal highs for anything that is troubling you in full confidentiality. First Aid and Awareness Team tents are located next to the west toilets area and Hangaren. Ask any festival staff and they will guide you.
Will there be vegetarian and vegan food options?
Yes.
Is there free water on site?
Yes, we have water stations where you can refill your bottle as much as you like. Remember, only plastic bottles are allowed.
Will there be non-alcoholic beverages?
There is a varied selection of drinks and beers including mocktails, non-alcoholic beers, sodas, energy drinks and electrolyte drinks. There are free drinking water stations at the festival. Feel free to bring your own empty plastic bottle to the festival.
How do I pay on site?
We accept contactless credit cards, Apple Pay and Google Pay. We don’t accept cash and MobilePay.
Will there be a deposit system on the cups?
5 kr. cup fee is applied to each drink purchased on site. You can bring your used cup to the bar and exchange it for a new one when you get a drink. Exchanges are ONLY 1:1 – which means if you buy one drink, you can bring one used cup and get the fee deducted, and if you want to buy two drinks, you can bring two used cups, etc…
Please note it is not possible to get the fee refunded – you can only get it deducted from your next purchase when you bring your cup back.
I have lost something, where can I get it?
You can fill out the form on our Lost & Found page. We will contact you if we have found an item that matches the description.
Can I take photos and videos with my phone?
We encourage everyone to stay in the moment and keep the use of phones and cameras to a minimum without disturbing other guests. We will have photographers on site to document the festival.
Will you be filming and taking photographs during the festival?
Yes, photography/filming will take place at the event. By entering, you consent to the use of your likeness for the festival's future promotional use. If there is a photo where your face is clearly recognizable and you don’t like it, reach out to us, and we will not use it in the future.
How can I help the festival to be as sustainable as possible?
Sort your trash at the trash stations.
Don’t bring confetti and glitter.
Bring your own water bottle or buy one at our bars and take advantage of our free drinking water stations.
Don’t throw your cigarette buds on the ground, please use a trash can or a pocket ashtray.
Don’t print your ticket or timetable, but download it to your phone.
Take a bike or public transport to the festival.
Karrusel is committed to becoming more sustainable. In order to save resources and reduce waste we use leftover materials and timber for stage designs and installations. We will re-use production and print materials when possible year after year. All cups are made from recycled plastic and are collected to be used again in another form.
Tickets
Where can I buy tickets?
You can find our different offers here. Tickets are available through Tickster.
What is the age limit?
18 years.
Can I upgrade my ticket?
Please email us at info@nusnus.dk with your request and your existing order number, and we may be able to help you out. Thanks for the interest!
Is there a ticket fee on top?
Yes, Tickster will add fees on top of the ticket value. Fees are 30 DKK for handling and administration. Sorry for the inconvenience.
How do I exchange my PDF ticket for a wristband?
Karrusel is wristband-free: your digital ticket will be scanned each day upon arrival. No wristband will be applied at the entrance.
There is no re-entry. Once you leave the festival area, you will not be able to get back in on the same night.
Can I buy a ticket at the festival entrance on showday?
You can buy a ticket as long as the event is not sold out.
Can I enter the festival all night?
Yes, doors will be open for entry all night.
Do I need to bring my ID?
Yes, you might need an ID to verify your age (passport, health card, driver’s license,…).
Can I redeem a ticket for my friend?
No, because the festival is wristband-free. Your ticket is scanned as you enter the festival.
Can I transfer my ticket?
Yes - tickets purchased through Tickster can be accessed and transferred via my.tickster.com.
Tickets purchased through Ticketmaster.dk cannot be transferred via Ticketmaster anymore. But if you have more than one ticket and come together, they can easily be scanned from one device. However, if a transfer is needed, please contact support@tickster.com for assistance.
Can I sell my ticket?
Yes - tickets purchased through the Karrusel website or via Tickster.dk can be transferred and resold through my.tickster.com. If you have purchased your ticket through Ticketmaster, your ticket can only be re-sold through TicketSwap.
How do I use TicketSwap?
To resell your ticket via TicketSwap, go to TicketSwap’s website and search for the event your ticket is for. From there, click on the “Sell your tickets” button on the event page - not the “Sell your ticket” button on the front page - as Karrusel has different reselling rules than other events/concerts.
Can I buy a ticket from a third party?
Yes, but beware of scammers and fake tickets. Avoid buying tickets from strangers on social media.
The only official platforms to buy a ticket from a third party are tickets resold through my.tickster.com or TicketSwap.
Can I get my ticket refunded if I can't go anyway?
It is not possible to get your ticket refunded. You can give your ticket away or sell it to others, as it is not personal. Remember, it’s not legal to overcharge for the ticket.
Can I bring a companion with me?
Yes, you can bring a companion for free if you have a valid companion card. The companion needs a special companion ticket issued by Tickster (it doesn’t matter whether you purchase your own ticket in advance or at the same time). You can bring one companion with you on the day for which the valid ticket applies. Both the companion ticket and the companion card must be shown upon arrival.
Any other questions? Please email info@nusnus.dk.